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FAQ

Information about the ordering process

What do I do if I can't find the hair color/wig I want in the shop?
 Get it contact with us? Our coloring service is there for you. Even if you cannot find your hair color or wig in our shop - it is still possible to make a wig according to your wishes.

You are very welcome to contact:

  • WhatsApp: +0049 176 306 803 56
  • or by email: info@jolishes.com

We will create your dream wig together.


How do I choose the right length for my wig?
 Use our table to get a rough idea of ​​which length suits you best.



How do I determine my head circumference (cap size)?
 To determine your head circumference, you need a tape measure. Place the measuring tape at forehead level - above the eyebrows and measure around the head (see illustration). If your head circumference is between two wig sizes, we recommend that you choose the next larger cap size.



How do I choose the right hair density for my wig?
150% is more of a normal hair density and 200% is very full hair. First of all, ask yourself how your own hair looks/did look like. Depending on that, you should choose your hair density - unless you consciously want to have fuller hair than before.


Information about our Jolishes wigs

Origin of our Jolishes Wigs, Hair Quality & Lifespan

For the production of our lace wigs we only use 100% natural Asian human hair. Tested according to the highest quality standards. This is virgin hair, which remains stable for up to 3 years.

How is the inside of the Jolishes wig finished?
 Inside our Jolishes wigs there are three combs and two elastics - ensuring the comfort and security of your wig.

What is Virgin Hair?
Virgin hair (translated: "virgin human hair") - which we use for our Jolishes wigs, is high-quality processed human hair. No chemical treatments were carried out on our human hair extensions. Because of this, Virgin hair/our Jolishes Wigs are super easy to care for, wash and of course dye. They look completely natural and are very durable due to the high quality standard.

What is Raw Hair?
 Raw Hair is 100% unprocessed hair collected from just one donor. The hair is cut directly from the donor and immediately processed into wefts/bundles This ensures that the hair cuticles remain intact and point in the same direction. Raw Hair is the highest quality hair in the world as it is 100% natural. Without chemical treatment, without different hair structures, directly from the donor.

Does your Jolishe's wig look natural?
 Yes! Since this is real hair, our Jolishes Wigs also look like real hair. No matter whether in wind and weather, while swimming, on the beach in the spa or in the sauna. Our wigs are really easy to handle. Our Jolishes wigs are your hair substitute without losing your natural look.

Do wigs/wigs damage my own hair?
No, not at all - on the contrary! Your own hair is protected by your Jolishes wig. Your hair takes its time from working with heat, chemicals and the like. to recover and protect. Your Jolishes wig can be worn every day without covering. Whether you wear the wig for weeks with our long-lasting wig glue or put it on and take it off every day is entirely up to you.


Care & tips for wig beginners?

Which wig is suitable for wig beginners?
For beginners we recommend our Glueless Wigs . Due to the lace construction and the additional elastic band, the wig does not have to be glued. It can therefore be put on immediately – without time-consuming gluing.

What is the best way to glue my wig?
 We warmly recommend our Jolishes Wig Glue for a long hold and a perfect result. It lasts up to three weeks and is water resistant.

Can my Jolishes wig be washed?
 Yes ✅

When washing your wig, make sure you use little shampoo. Wigs need a lot of moisture, which is donated by a hair conditioner. Your wig should only be washed with shampoo if it is heavily soiled. Make sure your shampoo does not contain silicones!

Can my Jolishes wig be styled?
Yes ✅
However, when working with heat, it is important to use heat protection (applies to: hair dryer, straightening iron, curling iron, hot comb, etc.).

Can my Jolishes wig be dyed?
Yes ✅
In order to guarantee the structure and quality of the hair, we recommend only letting a professional do the work. We also make the service available to you. Send us a picture of your desired color and we will create your dream wig together.

Can I go swimming with my Jolishes wig?
Yes ✅
Clear! This is not a problem. However, it should be noted that both salt water and chlorinated water can damage/stress the hair. Then we recommend washing your wig thoroughly and letting it air dry.


Delivery/Return Policy

delivery time
As a rule, the following applies: After receipt of the order, the wig will be processed within 15 working days and then sent insured with DHL. Please note that delivery is not possible on Sundays and public holidays. It can happen that your delivery can be sent immediately.

Shipping
Shipping takes 3-4 working days. When your order is shipped, you will receive a shipping confirmation via SMS/e-mail including a tracking number for live tracking. Since our Jolishes wigs are only sent insured, we charge the following shipping costs:
Germany-wide €4.99.
Europe-wide €9.99.
All African countries €14.99.

refund policy
In the unlikely event, we can of course exchange your wig for another product or a voucher within 14 days.
Attention: In order to guarantee an exchange, the following points must be fulfilled:

  • The products can only be viewed within 14 days.
  • The wig must be in the same condition as it arrived.
  • Nothing on the wig may be altered.
  • The wig must not be worn.
  • The lace must not be cut off/cut.
  • The wig must not be washed, styled, cut or dyed.

Excluded from exchange: All products under wig accessories.. Wigs that have been specially made to customer specifications.
All shipping/handling charges for refunds/returns of the product must be borne by the buyer/customer. We ask that you contact us immediately if there is an error. We are willing to make corrections or adjustments if the case is well justified.
We reserve the right to refuse the exchange/return.

In the event of an exchange or problems with our products, please contact our e-mail address Jolishes@mail.de for the assignment of the following points:

  • Order number
  • bill number
  • Your request


payment method

How can I pay:
 At Jolishes you can choose between the following payment options:

  • Payment in advance by bank transfer
  • Payment via PayPal
  • Payment via PayPal (credit card, direct debit, invoice if necessary)
  • installment payment
  • Klarna
  • Instantly
  • invoice
  • Apple Pay
  • Debit charge


Prices

How are the prices made up?
Our prices are made up of different components. They may vary due to additional services such as highlights, coloring, tinting and styling. In addition, the price changes with the hair density and the lace construction. We therefore offer over 300 different wigs. This allows us to create any look for you. If you cannot find your wig on our website, please send us a picture of what you want and we will create your dream wig together.